The Language Gallery (TLG) in the UK is part of the thriving Global University Systems Group, with a reputation of excellence in providing English Language and University Pathways programmes. The University welcomes over 78,000 students currently studying around the world in 42 international locations based in some of the world’s biggest cities, from London to Singapore. The Language Gallery’s values are to offer equal opportunities for all staff and students, celebrating multi-culturalism and tolerance, to achieve academic excellence. In addition, we aim to provide language skills, experience, and a sense of community to all our students.

· Company: The Language Gallery (TLG)

· Department: Operations

· Role: Operations Manager

· Reporting to: Managing Director & Academic Director

· Direct Reports: Resource & Operational Functions

· Location: London {Tower Hill & Ealing}

· Salary: Competitive, Depending on Experience (DoE)

· Hours: Full Time (40-hours per week)

· Contract Type: Permanent

Are you passionate about fostering student success and possess the drive to make a positive impact in the educational sector?

Are you ambitious and have the ability to work collaboratively as part of a high performing creative team?

Are you passionate in creating excellent teaching, embedding processes, and cultivating an atmosphere of continuous improvement? and

If so, we have an exciting opportunity as a Operations Manager at TLG!

As an Operations Manager at TLG, you will play a pivotal role in supporting the design, development and integration of operational and academic processes. Your primary focus will be on enhancing the student continuation and completion rates, along with fostering student engagement and development. Some of the key responsibilities would include:

Systematically analysing student performance data to ensure targets and key performances indicators (KPIs) are met.

Monitoring retention trends across departments and programmes, identifying opportunities for improvement and action.

Collaborating with programme leaders and other departments to develop measurable plans and initiatives for students retention and success.

Facilitating a consistent and uniform approach to program withdrawal, interruption and progression.

Coordinating college-wide initiatives aimed at increasing student success.

Showcasing impactful retention and student success initiatives in collaboration with the Senior Management Team and other departments.

Assisting in organising additional academic support sessions for students, as needed.

Undertaking and implementing projects as required to support the smooth operations of the college.

TLG is part of Global University Systems (GUS) which is an international network of higher-education institutions brought together by a shared passion for accessible, industry-relevant qualifications. Our institutional culture was built upon our history and values. Our shared values – student, focus, communication, collaboration, respect, competence, entrepreneurship, and integrity – are more than aspiration. We display and expect these beliefs and behaviours from our colleagues equally.

The ideal candidate for this role will possess the following qualifications and skills:

· Bachelor’s degree in education, Business Management, or a related filed (master’s degree preferred).

· Proven experience in student retention management or a related filed.

· Strong analytical skills and the ability to interpret complex data sets.

· Excellent communication and interpersonal abilities.

· Proficiency in budgeting and financial management.

· Ability to work collaboratively in a diverse team.

· Familiarity with relevant regulatory requirements and standards.

· Commitment to celebrating diversity and promoting equality.

Please note: Candidates must have the right to work in the UK. Only applicants shortlisted for interview will be contacted. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

It’s quick and easy to apply for a role at the TLG. Just click on the apply button above. All you’ll need is an up-to-date CV outlining your interest in the role and how you meet the role’s criteria.

We acknowledge receipt of your resume for a position at TLG and sincerely appreciate your interest in our company. We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success.

TLG is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

If you have any specific questions regarding the role, please contact recruitment@gus.global

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